Service Development

Workshop - Products & Services for a Global Market

Service Development

Expand your market share in the fastest growing segment of global trade by tailoring new or existing services to meet customers' needs and preferences.
CAD $300.00
Bundle Discount

Save 15% off when purchasing 3 or more workshops (automatically applied at checkout)

Corporate Solutions

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Overview

Increase the perceived value of your service and customer satisfaction by adapting your services to meet customer needs. This workshop will help you implement the right service design processes and tools, so that you can create new services or customize existing ones. Plus develop effective sales and marketing tools that will draw new customers while continuing to satisfy your current ones.

What You'll Learn

  • Understand how market entry strategies and market research influence how your services are offered and perceived by customers.
  • Make your services more useful, usable and desirable for clients with new service design and development processes.
  • Increase your profitability by finding ways to differentiate your service offerings and stand out from your competitors.
  • Improve your customer satisfaction rates by identifying metrics to measure it and using them to decide how best to customize your offerings.
  • Minimize your risks surrounding IP protection when developing or adapting services for new markets.

What’s included

  • Workshop eBook, which includes unit-based exercises to help you study (the related answers are also available for download)
  • Video resources focusing on the central issues and concepts of the workshop and providing practical examples
  • Guiding notes to facilitate tracking of key concepts
  • Case studies offering real-life examples to help you study and prepare for important business situations
  • Sample exam questions to demonstrate exam format and help you practice for your final assessment
  • Mobile-friendly workshops: access and download all workshop materials, including your eBook, for easy reading on the go!
  • Access to the Service Development multiple-choice online exam
  • Essential international trade skills to help you compete in today’s integrated global marketplace

Frequently asked questions

What’s the difference between a course and a workshop?

Our FITTskills series of comprehensive international business courses teaches you the competencies you need for a competitive career in global trade. The competencies developed by completing the entire FITTskills program meet the educational requirement for the elite Certified International Trade Professional (CITP®|FIBP®) designation.

The workshops were developed by dividing the courses into smaller sections (course modules) for those interested in focusing on learning the material one topic at a time.

  • FITTskills courses are completed over 3 months (20-40 hours)
  • FITTskills workshops are completed over 1 month (10-15 hours)
How long do I have to complete a workshop?

FITTskills workshops are completed over 1 month. Your exam deadline will be 1 calendar month after the date you register.

The FITTskills workshops are self-paced, so the time required will vary from person to person depending on how you study, your pre-existing knowledge of the workshop material, and other factors. We estimate it will take 10-15 hours to complete a workshop if you are completely new to international trade, or closer to 5-8 hours if you already have 2 or more years of experience.

Do I get a certificate once I successfully complete the workshop?

The material for this workshop is taken from the Products & Services for a Global Market FITTskills online course. Successfully completing this workshop will earn you partial credit towards that course.

When you successfully complete this workshop and the 1 other workshop taken from that course, Product Development, you will receive the full credit for that course. This credit will then count towards earning your FITT Certificate in International Trade and your FITT Diploma in International Trade.

Can I access specific units instead of the whole workshop?

Select units taken directly from the acclaimed FITTskills courses and workshops are available in our FITTskills Lite Learning series. These free downloads were created to allow you to learn about single topics you can apply to your daily work, in 1 hour or less.

I need more time to complete the workshop. Can I extend the timeline?

Yes. You can receive up to three 30-day deferrals for a single course or workshop. Your first deferral for a specific course or workshop will be complimentary, and a second or third deferral for that same workshop will be $50 each plus applicable taxes. For your first complimentary deferral, please send an email to info@fitt.ca. For your second or third deferrals for a specific course or workshop, please use the Assessment Deferral Request form.

Can I take the final exam more than once?

You are eligible to re-write a failed FITTskills exam within 90 days of the original exam date. There is no limit to the number of times an exam can be re-written. However, each re-write must take place within 90 days of the previous re-written exam deadline, and there is a fee of $100 plus applicable taxes per re-write. You can request to re-take an exam by filling out an Assessment Registration Form.

What is the refund policy?

A refund, minus a course/workshop withdrawal processing fee, may be granted if you formally request a refund from a course/workshop within 7 days after the registration date, provided the course/workshop exam is deemed not to have been written. No refund will be issued if you withdraw more than 7 days after your registration date.

Course/Workshop Withdrawal Processing Fee:

The withdrawal processing fee is equivalent to 30% of the net amount paid per course/workshop. The net amount paid is calculated as the list price minus any applicable discount.

To Request a Refund:

Send an email to info@fitt.ca stating your full name, course/workshop title, date of registration, and reason for refund request.

What export/import professionals are saying

The FITT program opened my eyes to many aspects that I had overlooked in the past, such as the best market entry strategies, as well as the cultural aspects, and how you should adapt your products and services to your targeted market.
Louei Ali, CITP|FIBP, Director of Business Development, Canada TOPP Co.
The courses provide a great framework for understanding how, for example, marine insurance or licensing agreements would typically work in international markets. Once you know those general principles it’s much easier to find information specific to a certain country.
Tanita Alexandridis, CITP|FIBP, Senior Associate, Advisory Services, Export Development Canada
With FITTskills courses, I found an opportunity to enrich my career by adding knowledge of many topics to my business foundations. The courses were a great opportunity for me to get hands-on international commerce experience.
Carlos Urrea, Supply Chain Specialist, Cinnos Mission Critical Inc.