Frequently Asked Questions

Frequently Asked Questions

Have a question about our FITTskills global trade training program or CITP designation? Find answers to our most frequently asked questions below.

FAQ 2

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What if I fail my FITTskills assessment?

You are eligible to re-write a failed FITTskills assessment within 90 days of the original exam date. There is no limit to the number of times an assessment can be re-written. However, each re-write must take place within 90 days of the previous re-written assessment, and there is a fee of $100 plus applicable taxes per re-write. You can request to re-take an assessment by filling out an Assessment Registration Form.

Can I get an extension on my FITTskills course or workshop deadline?

Yes. You can receive up to three 30-day deferrals for a single course or workshop. Your first deferral for a specific course or workshop will be complimentary, and a second or third deferral for that same course will be $50 each. For your first complimentary deferral, please send an email to info@fitt.ca. For your second or third deferrals for a specific course or workshop, please use the Assessment Deferral Request form.

Can I order FITTskills international business textbooks without taking the courses?

Of course! Please send us an email to joan@fitt.ca to order hard copy textbooks, or use the available online order forms to order eBook copies. For more information on pricing or ordering, please visit our Textbooks & eBooks page.

FITTskills online courses come with eBooks, but can I also purchase hardcopy textbooks?

Yes, you can! To order a FITTskills textbook(s) in hardcopy just send us an email to joan@fitt.ca with your name, shipping address, telephone number, and the title of the textbook(s) you’d like to order. We’ll reply to confirm your order and complete the payment process. FITTskills hardcopy textbooks can be purchased using prepayment by credit card. Please allow 2-5 business days for your order to be processed. Visit our Textbooks & eBooks page for more information

How do I access and use my eBook once I’ve ordered it?

Once you’ve ordered an eBook, you will receive an eBook redemption code via email, along with instructions on how to access it. You can also find more information in our FITTskills eBook Download Instructions online resource.

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FITT Seeking ISO Accreditation for CITP Designation

We are excited to announce that FITT will be applying for ISO 17024 Accreditation. Through this accreditation, FITT’s certified program – the CITP designation – is validated by an independent, unbiased accreditation body – the International Organization for Standardization (ISO) through the Standards Council of Canada. Learn more about ISO 17024 and changes in effect September 1, 2021.