Refund Policy for FITTskills Courses, Workshops and Challenge Exams

A refund, less a FITTskills course, workshop or challenge exam withdrawal processing fee, may be granted if you formally request a refund within 7 days after the registration date provided the exam is deemed not to have been written.

No refund will be issued if you withdraw more than 7 days after your registration date. 

Withdrawal Processing Fee: 

The withdrawal processing fee is equivalent to 30% of the net amount paid per FITTskills course, workshop or challenge exam. The net amount paid is calculated as the list price less the applicable discount.

To Request a Refund: 

Send an email to info@fitt.ca stating your full name, FITTskills course, workshop or challenge exam title, date of registration, and reason for refund request.

Refund Policy for On-Demand Learning Courses

For all on-demand learning courses, with the exception of the Incoterms 2020 course: A refund, less a course withdrawal processing fee, may be granted if you formally request a refund within 7 days after the registration date provided you have not accessed more than 25% of the course content (FITT’s Learning Management System tracks the access).

No refund will be issued if you withdraw more than 7 days after your registration date. 

For the Incoterms 2020 Training course: A refund, less a course withdrawal processing fee, may be granted if you formally request a refund within 7 days after the registration date provided the exam is deemed not to have been written.

No refund will be issued if you withdraw more than 7 days after your registration date. 

Withdrawal Processing Fee: 

The withdrawal processing fee is equivalent to 30% of the net amount paid per on-demand learning course. The net amount paid is calculated as the list price less the applicable discount.

To Request a Refund: 

Send an email to info@fitt.ca stating your full name, course title, date of registration, and reason for refund request.